Book nowFrequently Asked Questions (FAQ)
Check-in & Check-out
What time is check-in and check-out?
Check-in is between 3:00 PM and 11:00 PM, and check-out is by 11:00 AM. Later check-in option is also available with self check-in system.
Can I check in early or check out late?
We try our best to accommodate early check-ins or late check-outs when possible. Please contact us in advance to check availability.
How do I access the accommodation?
We offer self check-in system. You will receive detailed instructions via email, and our team is happy to assist with the instructions if needed.
Why do I need to check in online?
Providing personal data is legally required in Hungary for all guests. Unfortunately, we cannot make exceptions. Please check the relevant regulations: https://vizainfo.hu/en/
Is personal check-in possible?
Yes, we can arrange a personal check-in upon request. Please let us know in advance so we can ensure everything is comfortable for you.
Services
Do you offer airport transfers?
Yes, airport transfers are available. Let us know your arrival details and we’ll assist with arrangements.
Where can I store my luggage?
We are currently working with luggage storage partners such as Bounce, check the link below for locations nearby. At this time it is not possible to store any luggage at the property before check in or after check out. https://bounce.com?ref=SLNTGROUP67734059013
Is breakfast available?
Yes, a wonderful breakfast is available upon request close to the accommodations. Please let us know in advance.
Do you offer daily cleaning or towel replacement?
Yes, we can provide daily cleaning and fresh towels on request. Just let us know what you need.
Can you help with restaurant reservations, parking, or currency exchange?
Absolutely! We’re happy to help with external services like dining recommendations, parking options, or even currency exchange when needed. We research the best choices for our guests.
Facilities
Does the room have a private bathroom?
Yes, all of our rooms have a private bathroom.
Are bedsheets and towels provided?
Yes, we provide a set of towels and bedding for each of our guests.
Is there a kitchen?
Most of our accommodations include a fully equipped kitchen. Please ask to confirm if your specific unit has one.
What kitchen equipment is available?
Our kitchens typically include a microwave, kettle, and basic cooking tools. An iron is available upon request.
Are there rooms with separate beds?
Yes, some of our rooms can be arranged with separate beds. Please ask early so we can accommodate your request.
Do you offer baby cots or high chairs?
Yes, baby cots and high chairs are available upon request. Please let us know in advance so we can prepare.
Is there a hairdryer in the room?
Yes, all our rooms are equipped with a hairdryer.
Do you provide a safe in the room?
Some of our accommodations include a safe, but please ask us directly to confirm for your booking.
Bookings
I have a special request (e.g. cancel within the deadline, change number of guests, need rooms next to each other, want a specific room color). What can I do?
We’re happy to help with any special requests that can be solved by us, however on many occcasions we will help you with contacting the online booking platforms. Please send us the details and we’ll do our best to accommodate.
Can I book multiple rooms together?
Yes, we can help with group bookings and rooms next to each other. Please contact us early to ensure availability.
Payments
What currencies do you accept?
We accept payments in EUR and HUF (Hungarian Forint).
Can I pay on-site?
On-site payment is possible only with card payments.
Can I get a company invoice?
Yes, business invoices are available. Please provide your company details when booking.
When will I receive my invoice?
Invoices are sent within 8 days after check-out. If you need it earlier please let us know.
Contact us
Send us a message and we’ll get back to you soon.
